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Accounting – What’s the Level of Work?

From the Ask Tom mailbag – Question: We are working on the structure of our accounting department. We have a comprehensive list (spreadsheet) of ALL the tasks that need to be completed from daily...

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His ASAP, Your ASAP

Sondra finished her project over the weekend. “Last week, you assigned this task to Dale, but you ended up doing it,” I observed. I could tell she was very pleased with the project result, but miffed...

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Without a Deadline

From the Ask Tom mailbag – Question: What happens if someone isn’t focused on a timeline? We have a number of people who need to be strategic and who need to maintain a number of balls (projects) in...

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How To Measure Time Span in a Role

Marge was frustrated. “I am fed up to here,” she stated flatly. “”I spend more time correcting than I do controlling the work.” She had just paid a visit to the shipping dock. Four orders, mis-packed...

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How to Detail a Task to Discover its Time Span

I could see that Joel was stressed. This was a big job. Joel had been a successful supervisor, but this assignment as a new manager was different for him. “It was all about improvisation,” he...

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